Shipping and return policy

Shipping policy

Pensofal It offers national shipments for all its products in the European Community. Orders with standard shipping usually require 2 to 4 working days to be delivered once processed. For some selected products, customers can choose an Express shipping service.

For any questions about our products, see the FAQ page for more information, chat with us or send us an email to info@pensofal.com 

Any free promotional expedition is subject to national orders.

Return policy

We offer a return and refund policy without problems of 30 days for all our products purchased directly fromPensofal, as well as for changes. If the customer is not completely satisfied with the purchase, it is possible to exercise the complete reimbursement right or a gearbox within 30 days of receipt (purchases of gift cards are not refundable). This right can be exercised only once. All returned products must be sent to their original packaging and including all accessories, and must be sent within 45 days of sending to be entitled to a refund. Returns are reimbursed with the original payment method used during the purchase. PensofalAt his discretion, he reserves the right to charge a refueling and rebound fee up to 15% if the products or packaging are returned in bad conditions or if components or accessories are missing. Furthermore,Pensofal It reserves the right not to issue any refund or change if the return is without components or accessories, or if the products are damaged due to improper use or negligence.

To configure a return, visit ours portal of the return.

EXTRA EU Shipping

Any customs charges and VAT are not included in the shipping cost. Customers are meant to be charged of the customs charges and VAT.